Senior Community Strategy Manager - New Hampshire (Healthcare)

Location: Remote, U.S. based; candidates must reside in New Hampshire. The role may require 30–50% travel.

Target salary: $85,000–$95,000 per year.

Company

hirify.global provides software and a national network that connect community-based organizations, government agencies, and healthcare organizations to improve access to health and social services.

What you will do

• Partner with Customer Success, Sales, and Implementation teams by creating enablement frameworks, tools, training, and coaching.
• Design and execute scalable community engagement strategies across customers, geographies, and campaigns.
• Manage escalation triage, coordinate stakeholders, and develop playbooks to resolve recurring adoption and partner-engagement barriers.
• Build and improve SOPs, operating models, workflows, and accountability processes that reduce manual work.
• Track adoption, engagement, network health, and escalation metrics in Salesforce and translate data into executive-ready recommendations.
• Facilitate complex customer, partner, and internal discussions while leading experimentation and continuous improvement.

Requirements

• 5+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role.
• Experience working with government agencies, community-based organizations, nonprofits, healthcare organizations, or organizations serving vulnerable populations.
• Experience designing scalable engagement strategies, managing multi-customer or multi-market projects, and coordinating multiple stakeholder groups.
• Experience coaching or enabling CSMs and cross-functional partners on community strategy, escalation management, or adoption.
• Strong analytical and operational skills, including measurement frameworks, data synthesis, SOPs, playbooks, and operating models.
• Experience with CRM or case-management platforms; Salesforce experience is preferred.

Culture & Benefits

• Remote work with equipment provided for the home office.
• Medical, dental, and vision insurance, including virtual mental-health and acute-medical visits.
• Flexible time off, volunteer and mental-health days, and 14 paid company-wide holidays.
• Paid parental leave, including for adoptive parents, plus employee resource groups.
• HSA, FSA, commuter benefits, 401(k) with employer match, and additional insurance coverage.
• Employment is contingent on passing a background check covering criminal, employment, and education verification.