Intercompany Outbound Analyst (SAP)

Location: On-site in Taguig, Philippines; graveyard shift required.

Company

hirify.global develops innovative products and solutions across global markets.

What you will do

• Manage intercompany orders using SAP and applicable corporate and legacy systems, including COMS, IOMS, Salesforce, BPCS, and Lotus Notes.
• Coordinate with source locations, business-group and division supply chains, functional work streams, and third-party logistics providers to ensure timely international exports.
• Support export rules and regulations for source countries and international shipments.
• Communicate with international subsidiaries about product availability, order status, expedites, escalations, delays, and transportation issues.
• Resolve customer feedback complaints, identify improvement opportunities, and implement solutions that improve customer satisfaction and processes.
• Support ERP deployments, intercompany team operations, documentation, SOPs, job aids, and corporate compliance initiatives.

Requirements

• Bachelor-level university or college degree or higher.
• At least 2 years of customer service experience and SAP experience.
• Proficiency with Microsoft Office applications; advanced Excel knowledge is required, including formulas and macros.
• High client-service and quality orientation, a continuous-improvement mindset, resourcefulness, and the ability to work with ambiguity.
• Ability to work with minimal supervision, learn quickly, manage multiple tasks, and prioritize urgent work.
• Ability to collaborate with virtual and cross-functional teams and communicate at all organizational levels.
• Willingness to take ad-hoc assignments, including transitions or migrations, SAP and connected-application deployments, and continuous-improvement projects.
• Willingness to work the graveyard shift.

Nice to have

• Experience in international transactions, global transportation, or multiple supply chain areas such as demand, supply, production planning, distribution, or transportation.
• Experience working on cross-functional and international teams.
• Lean Six Sigma training or certification.
• Project Management certification.
• Lotus Notes experience.

Culture & Benefits

• Work on-site in Taguig, Philippines.
• Contribute to a safety-focused Environmental Health and Safety culture.
• Follow corporate compliance, global financial standards, ethical standards, and professional policies.
• Participate in corporate programs, initiatives, and continuous-improvement activities.