Agent - Ocean Import (Logistics)

Location: Pascor Building III, Pascor Drive, Sto Nino, 1700 Paranaque City, Metro Manila, Philippines; onsite, full-time

Company

hirify.global is a global logistics company providing supply chain management, freight forwarding, and integrated information systems through a worldwide network.

What you will do

• Ensure smooth, timely, and accurate ocean import freight and information flow in line with customer expectations.
• Enter operational data, track and trace ocean import files, and use Tree View daily.
• Send documents to customers or brokers for customs purposes and manage accurate client and vendor billing.
• Coordinate international shipments with customers and maintain relationships with shipping lines, trucking companies, and other suppliers.
• Maintain compliance with internal, external, and government regulations, including avoiding fines, penalties, and late filings.
• Maintain customer SOPs, meet KPI standards, respond to emails and voicemails within required timeframes, and escalate issues when necessary.

Requirements

• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely.
• Proactive approach and strong organizational skills.
• Good computer skills, including Excel and Word.
• Fluent English.

Nice to have

• Understanding of the ocean documentation process.

Culture & Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan and life insurance.
• Employee Stock Purchase Plan.
• Training and personnel development program, including required training and 52 hours of annual training.
• Internal growth opportunities and a promotion-from-within culture.