Senior Inside Account Manager (Software)

Location: Hybrid, Sofia, Bulgaria. Working hours are 13:00–22:00.

Company

hirify.global provides software that enables customers to develop, deploy, and manage responsible AI-powered applications and experiences.

What you will do

• Manage and nurture existing B2B customer relationships across the NA region to drive revenue growth, account expansion, retention, and product adoption.
• Research accounts, identify stakeholders and decision-makers, and develop account growth plans aligned with customer objectives and the Sitefinity product roadmap.
• Identify and guide customers through upgrade, modernization, Cloud adoption, platform optimization, and Sitefinity AI adoption opportunities.
• Conduct business reviews, monitor customer health and risks, and create mitigation plans to support customer success.
• Maintain the sales pipeline, forecast performance, track opportunities and account intelligence in Salesforce, and contribute to quarterly revenue targets.
• Collaborate with Sales, Customer Success, Product Management, Professional Services, Support, Marketing, and strategic partners.

Requirements

• Fluency in English with exceptional communication skills and the ability to engage and influence senior decision-makers.
• Solid experience in sales, account management, sales operations, or a related field, with a proven ability to manage and grow client relationships.
• Demonstrated experience working with B2B clients, ideally in the software or technology sector, including complex sales cycles.
• Ability to independently manage a high volume of client interactions while maintaining focus on revenue growth and customer satisfaction.
• Strong organizational skills and attention to detail, including the ability to manage multiple accounts and priorities.
• Expertise in identifying and qualifying new business opportunities and executing account-expansion strategies.
• Proficiency with Salesforce or similar CRM tools for performance tracking, customer insights, and pipeline management.

Nice to have

• Knowledge of or experience with Content Management Systems or related software solutions.

Culture & Benefits

• Diverse, global environment that values individual perspectives and collaboration.
• Employee Stock Purchase Plan enrollment and a remuneration package.
• 30 days of paid annual vacation, an extra birthday day off, and two additional volunteer days off.
• Premium healthcare and dental coverage plus additional pension insurance.
• Flexible working hours, an on-site gym with CrossFit equipment and a climbing wall, a co-funded Multisport card, and free underground parking.