Key Account Manager (Ecommerce & Retail)

Location: United Kingdom (UK) — Remote

Company

hirify.global provides animal-health products, services, and technology to veterinary practice partners through an integrated platform.

What you will do

• Develop and execute strategic account plans and joint business plans for key UK e-commerce customers to grow sales, market share, profitability, and retention.
• Build long-term customer relationships, identify growth opportunities, win new accounts, and support onboarding and development.
• Manage day-to-day e-commerce operations, including range and listing management, performance monitoring, issue resolution, and trading optimisation.
• Lead new product and range development from opportunity identification and evaluation through launch and ongoing performance review.
• Negotiate commercial terms, conditions, and pricing while delivering agreed sales objectives and KPIs.
• Prepare performance reports and presentations, provide market and competitor insight, and collaborate with internal and external stakeholders.

Requirements

• Bachelor's degree in business, marketing, or a related field, or equivalent experience.
• Proven experience working with e-commerce accounts.
• Proven experience in account management or business development, with a track record of growing, supporting, and developing customer accounts.
• Experience in new product or range development, balancing operational detail with longer-term strategic goals.
• Strong understanding of the veterinary industry, its stakeholders, and emerging trends.
• Excellent communication and interpersonal skills for building and maintaining key account relationships.
• Strategic thinking, growth opportunity identification, and the ability to propose innovative solutions.
• Analytical mindset with the ability to analyse market data, identify trends, and make data-driven decisions.
• Self-motivated, results-oriented, able to meet or exceed sales targets, work independently, and collaborate cross-functionally; willingness to travel to industry events, conferences, and key account locations as required.

Nice to have

• Experience in the veterinary or animal health industry.

Culture & Benefits

• Remote work from the United Kingdom.
• Cross-functional collaboration with customer excellence, marketing, sales, and other internal teams.
• Equal opportunity employment.