Account Manager (Retail)

Location: London, UK. Hybrid working with a minimum of three days per week in the office.

Company

hirify.global creates original, premium plush toys and distributes them to customers worldwide.

What you will do

• Manage a portfolio of wholesale retail accounts and act as the day-to-day contact for customer queries.
• Build relationships with retail partners and internal stakeholders to support account growth and operational excellence.
• Visit retail partners to promote brand standards, support store teams, and enhance the customer experience.
• Monitor sales performance, analyse sell-through data, and identify opportunities to improve sales and product availability.
• Coordinate range reviews, new collection presentations, orders, stock allocation, deliveries, forecasts, and orderbooks.
• Prepare account performance presentations and support the wider UK Sales team, including onboarding new team members.

Requirements

• Experience in account management or a customer-facing commercial role within wholesale retail.
• Strong attention to detail, commercial awareness, analytical ability, and problem-solving skills.
• Experience using Excel, PowerPoint, and business systems such as SAP.
• Strong communication and presentation skills with the ability to engage internal and external stakeholders.
• Ability to manage multiple priorities independently while collaborating effectively with a team.
• Professional representation of a creative, premium brand.

Culture & Benefits

• Hybrid work model with a minimum of three office days per week.
• Discretionary annual bonus based on company and individual performance.
• Vitality health cover with optical and dental benefits, plus life insurance worth four times basic salary.
• 25 days of paid holiday and a confidential Health Assured wellbeing support programme.
• Salary sacrifice pension scheme with 5% company and employee contributions.
• Subsidised breakfasts and lunches, alongside regular social events organised by the social committee.