Supply Chain & Customer Service Specialist

Location: Schiphol, Netherlands. Hybrid working model with at least 3 days per week in the office; remaining days may be worked remotely. Workation from another location is available for up to three weeks per year.

Company

International, research-focused biopharmaceutical group operating in 31 countries, with a focus on innovative medicines, sustainability and patient impact.

What you will do

• Manage the local supply chain flow from demand planning and Sales & Operations Planning through customer order management and invoicing.
• Support demand forecasting by collaborating with Business Units, Marketing, Finance, Corporate Demand Planning and Analytics teams.
• Monitor demand trends, inventory, supply plans, safety stock, shelf life, stock counts and inventory write-offs.
• Coordinate with production sites, logistics providers, distribution partners and customers to ensure product availability and continuity of supply.
• Process customer orders, returns and complaints; manage delivery and order-status support, invoicing, accounts receivable and debt collection activities.
• Prepare reports, maintain customer and material master data in SAP, monitor KPIs and contribute to supply chain projects and process improvements.

Requirements

• Bachelor’s degree or equivalent experience, preferably in Supply Chain Management, Logistics or a related field.
• Minimum of 2 years of recent experience in a similar supply chain, logistics or customer service role.
• Solid knowledge of supply chain processes and customer service operations.
• Experience with SAP, particularly the SD and MM modules.
• Strong organizational, analytical and stakeholder management skills, with an affinity for reporting tools, systems and data analysis.
• Knowledge of Good Distribution Practices (GDP).
• Experience working on projects and process improvement initiatives.
• Excellent communication skills in Dutch and English.

Nice to have

• Experience with SAP IBP.
• Knowledge of French.

Culture & Benefits

• Family-owned, Italian company focused on patients, people, the planet and shared prosperity; certified as a B Corporation.
• Continuous personal and professional development, including an annual €1,000 learning or well-being budget.
• Performance-based yearly fixed gratification.
• Kilometer allowance of €0.23 per km or an OV Vrij season ticket; NS Business Card with reimbursed business travel by public transport.
• €55 net monthly internet allowance, health insurance contribution for employees and live-in family members, pension scheme, employer-funded insurance and company fitness.
• Internal business events, shared healthy lunches, well-being activities and hybrid work support.

Hiring process

• Submit a CV and motivation letter through the application process.
• Selected candidates will be contacted for further steps.