Senior Field Operations Representative

Location: Shanghai, China

Company

hirify.global develops technology solutions and hires leaders and innovators to make an impact on the technology industry.

What you will do

• Enter and process all order types accurately and on time to enable license delivery.
• Obtain required approvals and verify compliance with order guidelines before submitting transactions through Salesforce for approval and processing.
• Provide customer service for assigned accounts and territories, including contract lockdown, remix, compliance issues, licensing, and company asset control.
• Work cross-functionally with Finance, Legal, Order Management, Credit, Sales, trade, logistics, and Dublin operations teams to resolve operational issues.
• Monitor sales order system activity, support global Field Order Representatives, participate in User Acceptance Testing, and handle ad hoc requests.
• Provide backup coverage for team members and work with management and the local U.S. team during quarter close, shutdown periods, and other peak work times; provide weekend support only for emergencies.

Requirements

• Experience and capability appropriate for a senior Field Operations Representative role.
• Knowledge of Microsoft Office tools and Salesforce.
• Ability to work independently and provide full customer service for assigned accounts and territories.
• Ability to ensure compliance with company business guidelines and report suspected abuses to management.
• Availability during peak work times, including each quarter close and shutdown periods, and ability to coordinate coverage with management and the local U.S. team.
• Ability to provide backup support and emergency weekend coverage when required.

Culture & Benefits

• Full-time employment in Shanghai, China.
• Cross-functional collaboration with international operations and business teams.
• Opportunities to support technology operations and participate in system enhancements.