Senior Solutions Engineer (Observability)

Location: Remote; must be located in Israel. In-person onboarding is expected.

Salary: ILS 600,000–ILS 743,000 OTE annually; actual compensation varies by level, experience, and skillset.

Company

hirify.global develops Grafana Cloud, a fully managed observability platform built on open source and open standards for unified visibility across customer data and telemetry.

What you will do

• Partner with Sales to communicate the Grafana value proposition, vision, and strategy to customers.
• Own technical customer engagements and support the closure of complex opportunities through competitive knowledge, technical expertise, and credibility.
• Deliver product and technical presentations, demonstrations, hands-on enablement, and technical evaluations.
• Gather customer and market feedback and communicate it to internal Product Management, Engineering, and other teams.
• Drive product conversations based on customer needs and problems.
• Improve documentation and create blog posts, videos, knowledge-base articles, and other enablement materials.

Requirements

• 5+ years of technical pre-sales experience, ideally with open-source technologies or in the metrics/monitoring space.
• Openness to varied and complex assignments requiring strong judgment, collaboration, and leadership.
• First-class written and oral communication skills for collaboration with remote-first internal teams and worldwide customers.
• Ability to clearly articulate the company value proposition and the technical advantages of its products.
• Ability to solve technical challenges and develop creative customer solutions.
• Technical mindset and desire to grow technically.
• Must be located in Israel.

Culture & Benefits

• 100% remote company with a global culture and team members across 40+ countries.
• Transparent communication, open decision-making, autonomy, and high trust.
• Open-source roots and an innovation-driven, scaling organization.
• Career growth pathways and approachable leadership.
• Equity, bonus where applicable, and other country-specific benefits.
• 30 days of annual leave, including three Grafana Shutdown Days; in-person onboarding is provided.