Head of Self-Service Onboarding, Sales (Customer Education)

Location: Remote Bay Area, CA, US

Salary: $207,400–$311,200 USD annually, depending on U.S. location zone.

Company

hirify.global provides integrated commerce software and financial services that help sellers manage payments, sales, inventory, appointments, loyalty, financing, and staff.

What you will do

• Define the seller onboarding learning strategy and create modular learning paths, videos, interactive tutorials, setup guides, webinars, and on-demand courses.
• Guide product and operational decisions for a self-service onboarding portal covering guidance, learning resources, progress tracking, content discovery, guided setup, and recommendations.
• Partner with Product, Design, Engineering, Sales, and Onboarding to launch features and connect learning with the seller journey.
• Develop scalable live training, communications, recommendations, and reminders that help sellers complete setup and begin using products.
• Measure setup progress, time to first use, product adoption, seller confidence, and demand for assisted support.
• Use analytics, seller research, support questions, experiments, and AI-assisted tools to improve learning content and portal experiences while maintaining accuracy, privacy, and human review standards.

Requirements

• Extensive experience building customer education, digital learning, or self-service onboarding programs at scale, ideally for a high-velocity sales organization.
• Track record of taking customer-facing learning programs from concept to launch and demonstrating improvements in onboarding or product adoption.
• Deep expertise in instructional design, adult learning, curriculum development, and task-based learning.
• Hands-on experience producing modular courses, video tutorials, interactive learning, webinars, and written guidance.
• Experience with learning management systems, digital authoring tools, content management platforms, and learning analytics.
• Strong product judgment and experience partnering with Product, Design, and Engineering on customer-facing portals or digital learning experiences.
• Experience building content production and maintenance processes, including quality review, accessibility, localization, and version control.
• Analytical skills connecting learning engagement with customer behavior and business outcomes, plus strong writing and storytelling skills.
• Ability to lead complex cross-team programs without direct reporting authority, make independent decisions, and align senior stakeholders.

Culture & Benefits

• Remote work arrangement for the Bay Area, California, United States.
• Inclusive workplace committed to equal opportunity and a fair interview experience.
• Reasonable accommodations are available for applicants with disabilities.
• Compensation uses a market-based U.S. pay structure and may vary by location, skills, experience, qualifications, and market conditions.