Solution Deployment and Engineering Manager (Laboratory Informatics)

Location: Singapore-Yishun, with other locations in Malaysia-Penang and Malaysia-Kuala Lumpur; remote work option available; travel throughout the Asia Pacific region as required, approximately 25% of the time.

Company

Provides software, laboratory informatics, system integration, and digital workflow automation solutions for laboratory and business challenges.

What you will do

• Lead APAC service delivery operations, including solution deployment, support, and customer outcomes.
• Build customer and cross-functional partnerships to support revenue growth and customer satisfaction.
• Develop, coach, and engage employees while strengthening technical capabilities and leadership pipelines.
• Deliver organizational goals, business metrics, and financial objectives while maintaining operational excellence.
• Ensure compliance with service delivery processes, quality standards, security requirements, and company policies.
• Execute regional and global strategic initiatives, continuous improvement, innovation, scalability, and escalation management.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Life Sciences, or a related discipline.
• 8+ years of experience in software implementation, professional services, informatics, laboratory systems, or technical consulting, with increasing leadership responsibility.
• 3+ years of people leadership experience managing geographically dispersed teams and driving employee development, engagement, and performance.
• Experience leading customer-facing delivery organizations with accountability for operational performance, customer satisfaction, and business results.
• Strong understanding of enterprise software deployments, system integrations, workflow automation, and related service delivery methodologies.
• Ability to manage customer escalations, navigate complex stakeholder environments, and drive successful business outcomes.
• Experience translating strategic objectives into operational plans and executing against business, financial, and customer metrics.
• Excellent communication, collaboration, relationship-building, analytical, problem-solving, and continuous improvement skills, with the ability to influence across functions, cultures, and organizational levels.
• Ability to travel throughout the Asia Pacific region as business needs require.

Nice to have

• Experience with laboratory informatics systems, chromatography data systems, LIMS, ELN, scientific software, or regulated laboratory environments.
• Knowledge of OpenLab, digital laboratory workflows, or laboratory automation solutions.
• Experience leading regional or global professional services organizations in life sciences, diagnostics, biotechnology, pharmaceuticals, or analytical instrumentation.
• Familiarity with quality systems, data integrity, cybersecurity, and compliance requirements in regulated environments.
• Experience managing P&L, service delivery metrics, utilization, forecasting, and business growth initiatives.
• Success leading organizational change, capability-building programs, and cross-functional strategic initiatives.

Culture & Benefits

• Remote work option available.
• Full-time weekly schedule with day shifts and no specified end date.
• Culture focused on customer success, collaboration, accountability, and continuous improvement.
• Equal opportunity employment.