Customer Success Manager II (SaaS)

Location: Remote, based anywhere in Ireland.

Company

Tines is an intelligent workflow and automation platform that integrates with API-enabled services for IT, security, engineering, and operations teams.

What you will do

• Support customers throughout onboarding, adoption, value conversations, business reviews, renewals, and expansion.
• Lead onboarding, ensure customer use cases and requirements are addressed within agreed timelines, and coordinate business reviews.
• Translate technical customer needs into internal requirements and provide product feedback on feature requests and enhancements.
• Build account plans, identify opportunities to expand platform usage across security, IT, engineering, operations, and other customer teams.
• Monitor account dashboards, metrics, logins, use cases, and health indicators; identify risks and drive mitigation plans.
• Develop renewal plans and communicate the value of Tines and next steps to analysts, management, and executive stakeholders.

Requirements

• 5+ years of experience in technical account management, customer success, or post-sales roles at a technology company.
• Experience with SaaS solutions for technical teams, including cybersecurity, DevOps, IT, or related functions.
• Experience asking questions to uncover problems and opportunities, and translating technical requirements to internal teams and partners.
• Knowledge of solving complex problems through internal resources and knowing when to engage management or leadership.
• Knowledge of APIs and how they function.

Culture & Benefits

• Remote work from anywhere in Ireland.
• Values centered on Simplicity, Speed, and Soundness.
• Culture that supports curiosity, growth, integrity, learning, and diverse perspectives.
• Opportunity to collaborate with Product, Engineering, Sales, Support, Marketing, and other internal teams.