Senior HR Generalist (AI)

Location: Mexico City, Mexico; hybrid, with at least 2 days per week on-site in the Mexico City office. Occasional travel to California is required for in-person team events.

Company

hirify.global builds earned wage access products that provide real-time financial flexibility, allowing community members to access, spend, save, and grow their hirify.globalgs without mandatory fees, interest rates, or credit checks.

What you will do

• Advise People Operations leadership on scalable workflows, systems, vendor partnerships, team responsibilities, and process improvements.
• Map and redesign end-to-end HR processes, including benefits, leave, onboarding, offboarding, help desk operations, and recordkeeping, using automation and AI where appropriate.
• Draft and maintain HR policies, guidelines, SOPs, wikis, and knowledge base content; support compliance, reporting, filings, audits, and regulatory inquiries.
• Support People systems and platform rollouts through requirements gathering, vendor coordination, testing, integrations, launch communications, and post-launch support.
• Coordinate performance and promotion cycles, recurring workforce, leave, and compliance reporting, and cross-functional change management.
• Process Workday onboarding, offboarding, and employee data changes; triage help desk requests and support benefits, leave, and absence questions.

Requirements

• 5+ years of experience across a broad range of HR and People Operations work, such as HR generalist work, HR operations, benefits and leave, HRIS, onboarding, and HR programs; experience in a fast-growing, global, or technology company is preferred.
• Systems-thinking approach with the ability to map processes, identify root causes, redesign workflows, and move between tactical execution and strategic thinking.
• Working knowledge of an HRIS, preferably Workday, including reporting and troubleshooting data and integration issues.
• In-depth knowledge of HR policy, employment laws, and compliance requirements; global experience is preferred.
• Experience writing, maintaining, and improving SOPs, policies, and knowledge base content.
• Experience managing HR programs and projects end to end with minimal guidance, including requirements, stakeholder alignment, and change management.
• Strong reporting and data skills, including recurring reports and audit-ready records.
• Practical AI fluency: daily use of AI tools, repeatable prompts or workflows, and critical review of AI-generated outputs.
• Clear written and spoken English communication, with the ability to advise leaders and build trust with employees, managers, vendors, and external partners.
• Strong attention to detail, follow-through, sound judgment with confidential information, prioritization skills, and the ability to work through ambiguity and seek help when appropriate.
• Ability to work from the Mexico City office at least two days per week and travel occasionally to California for in-person team events.

Nice to have

• Experience working with managed benefits services providers or a PEO.
• Working knowledge of global benefits and leave administration, including carriers, brokers, enrollments, and census files.
• Experience building automations or AI agents.
• Experience building dashboards or working with SQL.
• Spanish communication skills.

Culture & Benefits

• Hybrid work arrangement based in the Mexico City office.
• Opportunity to work with a global People Operations team and cross-functional partners in Legal, Finance, IT, People Partners, and managed service providers.
• Inclusive workplace focused on diversity, belonging, and representation of the community served.
• Role includes flexibility across changing systems, vendors, priorities, and team coverage needs.