Sr. Sales Operations Specialist

Location: Bellevue, Washington, United States; hybrid work environment. Travel up to 4 times a year domestically and internationally.

Base salary: new hires generally start at $116,000–$154,000 per year; full range: $116,000–$209,000 per year.

Company

The hirify.global Company International manages the hirify.global brand outside Asia, including licensing, marketing, the hirify.global Trading Card Game, animated television, home entertainment, and the official website.

What you will do

• Serve as the primary contact for assigned retail partners, build trusted relationships, and provide customer support.
• Manage automated retail deployments, including site selection, store surveys, location approvals, installation coordination, relocations, and retailer communications.
• Coordinate with Sales, Logistics, Legal, Marketing, Net Operations, Merchandising, and external partners on business initiatives and issue resolution.
• Lead day-to-day account management, proactive customer communication, and timely follow-through.
• Lead and contribute to initiatives that improve customer experience, business processes, and automated retail growth.
• Prepare retailer business reviews, presentations, business updates, and performance reports.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 8+ years of experience in Account Management, Customer Success, Retail Operations, Business Operations, Sales Operations, or a related customer-facing role supporting large retail organizations.
• Experience building and managing customer relationships with large retail organizations.
• Strong project management, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Ability to influence cross-functional teams and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools.
• Experience supporting grocery retail merchandising, net operations, or field operations.
• Experience in vending, kiosk, automated retail, or self-service technology.
• Experience supporting retail deployment or store development initiatives.
• Experience with Airtable, CRM platforms, Power BI, or similar business systems.
• Ability to travel up to 4 times a year domestically and internationally.

Nice to have

• Direct experience supporting national or regional grocery retailers is strongly preferred.

Culture & Benefits

• Innovative, impact-driven culture focused on meaningful outcomes, curiosity, creativity, integrity, quality, collaboration, and customer experience.
• Hybrid work environment and company events.
• Competitive cash-based compensation, 100% employer-paid healthcare premiums, paid family leave, and employer-paid life insurance.
• Employer-paid long- and short-term income protection insurance, US 401(k) matching, and pension contributions for UK, Ireland, and Mexico employees.
• Fitness reimbursement, commuter benefit, LinkedIn Learning, and a comprehensive relocation package for certain roles.