Senior Specialist, Process Improvement (SIU)

Location: Fully remote for candidates residing in the U.S., excluding Alaska, Delaware, Hawaii, Louisiana, Montana, North Dakota, Oklahoma, West Virginia, Wyoming, and U.S. Territories; occasional travel is required for team meetings and company events.

Base pay: $75,348–$98,894 per year in California, Connecticut, New Jersey, New York, and Washington; $67,813–$89,005 per year in all other locations.

Company

Oscar is a health insurance company built around a full-stack technology platform and a focus on serving its members.

What you will do

• Conduct SIU intake, triage, tip research, root cause analysis, and training for escalated issues.
• Identify operational risks, investigate issues, and support short-, medium-, and long-term technology-driven solutions.
• Scope, prioritize, and deliver solutions based on internal and external partner feedback about adverse claim outcomes.
• Analyze data to produce quantitative insights and translate findings into technical business requirements.
• Monitor processes, perform data mining, and identify systemic improvement opportunities.
• Coordinate projects, documentation, stakeholder updates, cost optimization, quality, compliance, and continuous improvement.

Requirements

• Bachelor’s degree or 4+ years of commensurate experience.
• 2+ years of experience in a technical role such as QA analyst, project manager, operations analyst, finance, consulting, industrial engineering, or in process improvement such as Six Sigma.
• 2+ years of experience working with large datasets using Excel or a database language.
• 1+ years of experience deriving business insights from datasets and solving problems.
• 1+ years of experience improving business workflows and processes.
• 1+ years of experience collaborating with internal and/or external stakeholders.

Nice to have

• Academic or professional background in engineering, data, or healthcare.
• Experience in a professional healthcare claims organization.
• Experience working in or with an SIU.
• Knowledge management, training, or operational content development experience.
• Process Improvement or Lean Six Sigma training aids.
• Experience using SQL.

Culture & Benefits

• Fully remote work with occasional travel for team meetings and company events.
• Employee benefits including medical, dental, and vision coverage.
• 11 paid holidays, paid sick time, paid parental leave, and paid wellness time.
• 401(k) participation, life and disability insurance, and wellness reimbursements.
• Unlimited vacation program and annual performance bonuses.
• Equal opportunity environment focused on belonging and support.