Account Executive 4 (High Tech)

Location: Remote, United States. Approximately 20% travel is anticipated for customer and team meetings. The role is open to candidates outside California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.

Estimated annual pay ranges from $110,160 to $153,300 depending on location, with eligibility for commissions and potentially equity.

Company

Twilio provides communications API solutions across messaging, voice, and email to businesses and developers worldwide.

What you will do

• Lead prospecting, new customer acquisition, solution selling, and closing for Messaging, Voice, and Email products.
• Own analytical and consultative sales cycles involving SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, voice, and email solutions.
• Understand customer business and technical requirements and design solutions using Twilio’s communications API platform.
• Collaborate with finance, legal, pricing, operations, product, services, sales, solutions engineering, and carrier-relations teams to structure contracts and territory strategies.
• Manage multiple deals, maintain the sales pipeline and forecast in Salesforce, and communicate complex contractual, technical, and financial details to prospects.
• Represent customer needs to product and carrier-relations teams and stay current with CPaaS industry developments.

Requirements

• 8 years of total technology sales experience, including at least 6 years in a closing role.
• Direct experience selling technical SaaS or CPaaS products, including solution selling and multi-threading.
• Outbound prospecting experience with new accounts and a hunter mentality for mid-market and enterprise customers.
• Technical solution-selling experience with real customers and prospects, including identifying needs and solving problems.
• Ability to work with business and highly technical leaders, influence understanding, and build partnerships.
• Data-driven account development strategy focused on identifying opportunities and proving value.
• Demonstrated experience managing business forecasts and financial models.
• Entrepreneurial mindset and willingness to define processes and build programs.
• Track record of delivering market-driven results for scale and enterprise customers.
• Excellent verbal and written communication skills in English.
• Bachelor’s degree or equivalent experience.

Nice to have

• Deep experience with telecommunications companies, including CPaaS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise in a highly quantitative industry such as DevOps, fintech, advertising optimization, investment banking, security, or commodity trading, especially in non-standard segments.
• Experience selling software, SaaS, CPaaS, or PaaS.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Healthcare insurance, retirement savings through a 401(k), paid sick time, personal time off, and paid parental leave.
• Generous time off, wellness leave, and parental leave.
• Support for volunteering and community impact initiatives.
• Benefits vary by location.

Hiring process

• Twilio uses artificial intelligence to support hiring administration, while final hiring decisions are made by employees.
• A formal interview process is required; interviews are not conducted exclusively through text-based messaging applications.