Associate / Senior Associate, Product Delivery (iTakeControl)

Location: Yardley, Pennsylvania, United States (Remote)

Company

hirify.global provides clinical research technology and supports clinical research organizations with digital solutions.

What you will do

• Support implementation and configuration of the iTakeControl platform for clinical studies.
• Gather and document client requirements and coordinate activities among clients, Product Management, Technical Development, and Clinical Operations.
• Conduct quality control testing and User Acceptance Testing (UAT).
• Manage support requests and provide technical troubleshooting.
• Coordinate device setup, distribution, inventory management, and lifecycle tracking.
• Identify product enhancement and process improvement opportunities.

Requirements

• Undergraduate degree or equivalent professional experience.
• 0–10 years of experience level.
• Project management experience, including managing multiple studies, stakeholders, vendors, and timelines simultaneously.
• Knowledge of health data collection, privacy requirements, and compliance standards including FDA 21 CFR Part 11 and Annex 11.
• Strong communication, stakeholder management, and documentation skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, and project management software.
• Ability to learn new technologies quickly and provide technical troubleshooting support.
• Experience working with mobile technologies, including iOS and Android environments.

Nice to have

• Digital or mobile application experience.
• Experience with healthcare or clinical research systems, including ePRO, EDC, or EHR platforms.
• Experience in an IT support, service desk, or help desk environment.

Culture & Benefits

• Remote work arrangement for the Yardley, Pennsylvania department.
• Commitment to diversity, equity, inclusion, equal opportunity, and an inclusive workplace.