Collections Operations Manager (Fintech)

Location: Miami, USA; flexible hybrid work setup.

Salary: $100,000–$140,000 USD annual base salary, plus equity and an annual performance bonus.

Company

hirify.global is a Series C fintech building AI-powered conversational financial infrastructure for Latinos in the United States, including remittances, credit, savings, and wallet services.

What you will do

• Build and lead the end-to-end U.S. consumer-lending collections operation, covering early delinquency through late-stage recoveries.
• Develop segmentation, treatment strategies, repayment programs, and scalable workflows to improve portfolio performance and customer outcomes.
• Define and implement the collections technology stack, including loan-servicing integrations, workflow automation, digital communications, analytics, third-party solutions, and AI-supported collector workflows.
• Own collections metrics, portfolio analytics, experimentation, forecasting, and continuous optimization; share early portfolio-quality signals with Credit Risk.
• Translate federal, state, and banking-partner requirements into operational policies, system controls, contact strategies, quality assurance, and audit-ready procedures.
• Build the organizational structure, performance standards, coaching programs, vendor-management practices, and capacity plans needed to scale into new states.

Requirements

• 5+ years of B2C consumer collections and recoveries experience, including at least 3 years serving the U.S. market and 2 years in strategy or operational leadership. Experience must include unsecured personal loans, installment lending, credit cards, or comparable portfolios, plus demonstrated success building or significantly transforming collections operations.
• Experience building a collections strategy from scratch or redesigning an existing strategy, with the ability to explain the changes, rationale, and results.
• Experience leading collections teams, first-party or third-party agencies, or both, with knowledge of productivity, effectiveness, and conversation-quality measurement.
• Working knowledge of U.S. collections rules, including FDCPA/Regulation F, TCPA, and state-level contact rules, and the ability to escalate issues to Compliance.
• Experience evaluating, implementing, and optimizing collections platforms, selecting and managing technology vendors, and managing external collection agencies.
• Strong command of portfolio analytics, segmentation, forecasting, experimentation, and collections economics, with the ability to translate data into measurable operational improvements.
• Hands-on building experience, strong cross-functional leadership, excellent judgment, and the ability to own strategy through execution in a fast-moving fintech environment.
• Professional fluency in English and Spanish.

Nice to have

• Collections experience with Latino consumers in the U.S. at a fintech or traditional lender, or a strong personal understanding of the community.
• Equivalent competencies in the listed requirements may also be considered.

Culture & Benefits

• Flexible hybrid work setup in Miami.
• Initial stock options grant and annual performance bonus.
• Health, dental, and vision plans.
• Unlimited PTO and paid parental leave.
• Continuous learning opportunities and growth in a dynamic entrepreneurial environment.