Business Continuity Management Lead (Fintech)

Location: San Francisco, CA; New York, NY; Portland, OR; or remote within Canada or the United States.

Salary: US employees: $146,700–$203,800 USD depending on location; Canadian employees: $154,100–$192,600 CAD.

Company

Mercury is a fintech company providing banking services through partner financial institutions and developing SaaS and financial products.

What you will do

• Develop and implement the enterprise business continuity management framework, including policies, standards, governance, operating model, and a bank-launch readiness roadmap.
• Identify critical services, conduct business impact analyses, map dependencies and single points of failure, and establish recovery time and recovery point objectives.
• Set standards for continuity plans, recovery procedures, and alternative operating arrangements while supporting accountable business and technology owners.
• Coordinate business continuity with technology disaster recovery, incident response, crisis management, and third-party resilience.
• Design and lead risk-based exercises, track lessons learned and remediation, and report readiness, testing outcomes, material gaps, and overdue actions to management and committees.
• Build and lead the BCM team, deliver role-based training, and support regulatory examinations and bank-launch readiness reviews.

Requirements

• 10+ years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline within a fintech, financial institution, technology company, or other highly regulated environment.
• Experience building or materially enhancing an enterprise BCM program, including governance, implementation, testing, and reporting.
• Strong skills in business impact analysis, critical-service identification, dependency mapping, and recovery objective development.
• Experience developing actionable continuity plans and leading exercises that test recovery assumptions and expose gaps.
• Technical fluency sufficient to work with Engineering on cloud services, system dependencies, data recovery, and technology disaster recovery.
• Working knowledge of third-party risk management, including critical vendor recovery capabilities, contingency arrangements, and concentration risk.
• Ability to drive cross-functional remediation through influence and distinguish BCM oversight from business or technology ownership.
• Excellent written and verbal communication skills, including explaining readiness gaps and tradeoffs to senior leadership.
• Experience managing a team of Business Continuity analysts.

Nice to have

• Familiarity with banking supervisory expectations for business continuity and operational resilience.
• Experience operating in a company-building or bank-building environment.
• Familiarity with recognized continuity standards such as ISO 22301 and BCM tools for plan management, exercises, and issue tracking.
• Relevant professional certification such as CBCP or MBCI.

Culture & Benefits

• Work as part of the Risk team with direct visibility to the CRO and senior leadership.
• Collaborative, low-ego environment with cross-functional work across Engineering, Operations, Product, Information Security, Legal, Compliance, and business teams.
• Pragmatic, first-principles approach focused on clear priorities, proportionate controls, and demonstrated recovery.
• Total rewards include base salary, equity through stock options or RSUs, and benefits.
• Mercury is committed to diversity, belonging, equal employment opportunity, and reasonable accommodations throughout the recruitment process.