Manager, Account Management - Intermodal Operations

Location: Chicago, IL 60607, United States; hybrid schedule.

Target base salary: $73,000–$95,000 per year in Illinois.

Company

hirify.global uses technology, people, transportation capacity, and real-time shipment data to help companies move goods reliably and efficiently across North America.

What you will do

• Set team strategy and translate business unit goals into operational plans for intermodal account operations.
• Manage operations coordinators and account managers across the United States and Mexico.
• Improve team efficiency, account service, financial health, process adoption, and defect reduction.
• Identify and solve customer and internal organizational pain points before they surface.
• Build a culture of high-quality customer service, continuous improvement, accountability, and effective conflict management.
• Present to customers, develop account strategies, identify growth opportunities, and reduce accessorial losses.

Requirements

• Bachelor’s degree and/or at least 4 years of work experience.
• At least 2 years of experience in the freight industry, particularly intermodal.
• At least 1 year of managerial experience.

Nice to have

• Strong organizational skills.
• A data-driven approach to decision-making.
• Experience working with hybrid teams and stakeholders to accomplish business goals.
• Experience setting a team vision, especially through the use of data.
• A history of serving as a trusted advisor across a peer group.

Culture & Benefits

• Hybrid work environment.
• U.S. employees working more than 30 hours per week may be eligible for company-sponsored health, dental, and vision plans.
• Benefits may include 401(k) matching, financial and mental wellness programs, parental leave, disability coverage, and life insurance.
• Eligible employees may receive performance or sales incentives, equity awards, and other role-dependent compensation.
• Focus on customer obsession, data-driven improvement, collaboration, and team development.