Program Manager (AI)

Location: Hybrid, based in the San Francisco office three days a week; relocation support is available for eligible employees.

Salary: $287K–$318K base pay annually, plus equity, performance-related bonuses for eligible employees, and benefits.

Company

OpenAI is an AI research and deployment company developing general-purpose artificial intelligence products with a focus on safe deployment and broad human benefit.

What you will do

• Build and own a repeatable partner customer reference program covering story sourcing, qualification, development, approval, and publication.
• Lead case studies, whitepapers, webinars, thought leadership, and other customer-proof content connecting partner expertise and OpenAI capabilities to customer challenges and measurable outcomes.
• Develop partner narratives, positioning, messaging, launch communications, announcements, and supporting content for internal and external audiences.
• Own the OpenAI Partner Network website content strategy and ongoing content development in collaboration with Brand, Design, and web teams.
• Build relationships with partner founders, executives, marketing teams, and customers, and collaborate with Partnerships, Sales, Product Marketing, Communications, Legal, Field Marketing, and campaign teams.
• Maintain the editorial pipeline, approval process, publishing cadence, and performance tracking for reference readiness, engagement, sales usage, pipeline, and adoption.

Requirements

• 10+ years of experience across partner marketing, product marketing, customer marketing, content marketing, communications, or related B2B technology marketing roles.
• Exceptional storytelling and editorial judgment, with the ability to turn substantial information into coherent narratives, strategies, and messages.
• Experience building customer reference or storytelling programs, including case studies, whitepapers, webinars, and thought leadership based on credible customer outcomes.
• Strong business judgment and a track record of selecting marketing investments based on customer relevance, pipeline potential, adoption, and commercial impact.
• Hands-on execution skills, including conducting interviews, drafting content, developing messaging, coordinating approvals, and publishing work.
• Strong relationship-building skills, curiosity, persistence, and the ability to earn trust with founders, executives, and customers.
• Ability to collaborate across Partnerships, Sales, Product Marketing, Communications, Brand, and Legal while maintaining ownership and momentum.
• Experience translating technical capabilities into accessible customer value with attention to accuracy, substantiation, and permissions.
• Comfort moving between strategy and execution, creating initial versions quickly, learning from results, and building repeatable programs that scale.

Culture & Benefits

• Hybrid work with three days per week in the San Francisco office.
• Medical, dental, and vision insurance with employer HSA contributions, plus FSA options.
• 401(k) retirement plan with employer match, paid parental and medical leave, paid time off, paid holidays, and paid sick or safe time.
• Mental health and wellness support, employer-paid basic life and disability coverage, and an annual learning and development stipend.
• Daily office meals, eligible meal delivery credits, relocation support, charitable donation matching, and wellness stipends.
• Cross-functional collaboration with Partnerships, Sales, Product Marketing, Communications, Brand, Legal, and partner organizations.