Customer Success Consultant (EdTech)

Location: Remote, Egypt; willingness and ability to travel up to 50% of the time

Company

hirify.global is an education innovation company providing learning products and services for learners, educators, and education organizations worldwide.

What you will do

• Own customer relationships as the primary point of contact throughout the customer lifecycle, partnering with Sales on account support.
• Support onboarding, platform training, adoption, and instructor engagement using data and analytics.
• Build relationships with key accounts and stakeholders, including educators and EdTech administrators, and visit key accounts frequently.
• Lead pre- and post-sales implementation of digital products, including implementation plans, tailored solutions for the East-Med region, and internal sales resources.
• Manage and grow key digital accounts, monitor adoption health, maintain Salesforce.com activities, and support course and department expansion.
• Drive MEA best-practice initiatives, process standardization, feedback sharing, dashboard development, and improvements to digital engagement and retention.

Requirements

• Bachelor’s degree in business, Marketing, Communications, or a related field, or equivalent experience.
• 4–8 years of experience in sales support, customer service, or solutions implementation.
• Excellent verbal and written communication skills, strong analytical and problem-solving skills, and a customer-service orientation.
• Strong organization and time-management skills, with the ability to manage multiple tasks and deadlines.
• Willingness and ability to travel up to 50% of the time.

Nice to have

• Experience in an EdTech or technology environment.

Culture & Benefits

• Collaborative environment focused on curiosity, innovation, and shared success.
• Opportunities to own professional growth and development.
• Work with regional and international teams across Product, Marketing, Engineering, Sales, and other functions.