IT Support Specialist

Location: Onsite at the Springfield Broadcast Hub in Springfield, Massachusetts; the posting also lists MA, Chicopee.

Company

hirify.global operates a mission-critical, 24/7 television broadcast operation with broadcast engineering, operations, management, and corporate IT functions.

What you will do

• Install, configure, maintain, troubleshoot, and upgrade Windows workstations, servers, software, peripherals, and other IT systems.
• Use endpoint management tools, including ManageEngine Endpoint Central, for security updates, software deployments, scheduled reboots, and patch compliance monitoring.
• Support Microsoft 365, Active Directory, user accounts, access permissions, and Bitwarden password management.
• Troubleshoot network connectivity, IP addressing, DHCP, DNS, and related infrastructure issues with corporate IT.
• Install and maintain Ethernet and fiber optic cabling, RJ45 connectors, equipment racks, patch panels, and cable management.
• Support computer-based broadcast systems and coordinate maintenance and upgrades with Broadcast Engineering to minimize live-broadcast disruptions.

Requirements

• Technical degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
• Working knowledge of Windows operating systems, computer hardware, basic server administration, and networking fundamentals.
• Experience with software installation, patch management, system maintenance, and technical troubleshooting.
• Ability to perform basic Ethernet cabling tasks, including RJ45 connector termination, and work with fiber optic cabling.
• Strong organizational, documentation, and communication skills.
• Ability to work independently and prioritize time-sensitive issues.

Nice to have

• Experience with enterprise endpoint management solutions, particularly ManageEngine Endpoint Central.
• Experience with network monitoring and management platforms such as SolarWinds, WhatsUp Gold, PRTG, or similar solutions.
• Familiarity with Active Directory, Microsoft 365, Bitwarden, Windows Server, Linux, and virtualization technologies.
• Experience installing, routing, organizing, and maintaining structured copper and fiber optic cabling in equipment racks and technical facilities.
• Experience supporting IT infrastructure in broadcast television, telecommunications, or other 24/7 mission-critical environments.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or equivalent technical certifications.

Culture & Benefits

• Onsite work in a professional technical workspace at the Springfield Broadcast Hub.
• Collaboration with Broadcast Engineering, Operations, Management, and corporate IT teams.
• Compliance with established IT security policies, maintenance procedures, and operational standards.
• Flexibility for occasional evening, weekend, or holiday support based on operational requirements.