Systems Support Specialist II

Location: Onsite at the facility in Waukesha, Wisconsin, United States. Occasional travel among other facilities may be required; availability for evening, night, and weekend support may be required.

Company

Develops solutions for residential, commercial, and industrial power systems, supporting a more resilient, efficient, and sustainable energy infrastructure.

What you will do

• Install, diagnose, repair, maintain, and upgrade laptops, desktops, phones, printers, barcode scanners, and peripherals in office and manufacturing environments.
• Provide advanced technical support for hardware, software, operating systems, network infrastructure, telephony, and end-user applications.
• Triage, document, resolve, and escalate incidents; perform root-cause analysis and take corrective action to reduce service downtime.
• Support business-system and manufacturing initiatives, system upgrades, application migrations, configurations, and end-user training.
• Maintain software and hardware asset inventory and ensure configurations comply with IT policies and security standards.
• Participate in Tier 1 call and ticket queues, collaborate with IT personnel and vendors, and support policy, process, and standards implementation.

Requirements

• Associate degree in Computer Science or equivalent experience.
• At least 2 years of experience troubleshooting PCs, printers, phones, and network issues.
• Advanced knowledge of Microsoft Windows, Office, Outlook, network printing, Active Directory, Exchange, and Office 365.
• Understanding of networking, wireless, telecommunications, storage platforms, hardware technologies, Windows Server, and Linux.
• Understanding of Avaya or Cisco PBX, mobile technologies and MDM for smartphones and tablets, and audio/visual equipment including video conferencing and projectors.
• Strong problem-solving, verbal communication, and written communication skills, with willingness to contribute actively in a team environment.
• Ability to work independently with minimal supervision, prioritize and document incidents, and provide on-call support during operational service interruptions.
• Ability to travel among facilities and work evenings, nights, or weekends when required by business needs or IT initiatives.

Nice to have

• Bachelor’s degree in Computer Science.
• MCSE, MCTS, CNA, Avaya telephony, or ITIL certification.

Culture & Benefits

• Onsite work in an office and manufacturing environment.
• Regular interaction with IT personnel, end users, specialists, and vendors.
• Physical work includes standing, walking, handling equipment, and occasionally lifting up to 25 pounds.
• Equal opportunity employment is provided.