4 дня назад
End User Support Specialist (Contract Role)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
End User Support Specialist (Microsoft Intune/Windows): Supporting end users, onboarding, device deployment, troubleshooting, asset management, and manufacturing-floor IT operations with an accent on Microsoft Intune, Active Directory, Microsoft 365, and SLA-driven ticket management. Focus on resolving hardware and software issues, coordinating PC refreshes, supporting print and network connectivity, and maintaining reliable service for users across the organization.
Location: On-site at the corporate offices in Chelmsford, Massachusetts, United States
Company
provides automation solutions, precision robotics, integrated systems, and contamination-control technologies for the semiconductor and life sciences industries.
What you will do
- Support new-hire onboarding by imaging, configuring, and deploying PCs and peripherals through Microsoft Intune.
- Troubleshoot hardware, software, access, security, business application, printer, and network issues using the BMC Remedyforce ticketing system.
- Manage end-user computing assets from receipt and inventory through deployment, tracking, refresh, and retirement.
- Perform basic Microsoft 365 administration and provide local audio-visual support.
- Manage ticket queues, meet service-level agreements, and maintain timely, customer-focused support.
- Support IT infrastructure teams and manufacturing-floor operations, including print troubleshooting, network connectivity, and improvement projects.
Requirements
- Bachelor’s degree in a related field or equivalent hands-on experience.
- At least 2 years of IT end-user support or help desk experience.
- Experience with Active Directory user account management and Microsoft Intune device management.
- Strong knowledge of Windows operating systems and Microsoft 365 applications, including Word, Excel, Outlook, SharePoint, OneDrive, and Teams.
- Experience with IT service-management or help-desk ticketing systems, ticket queue management, and SLA-driven support.
- Experience in a manufacturing environment, with strong troubleshooting, analytical, communication, and customer-service skills.
Culture & Benefits
- Collaborative, customer-focused environment centered on innovation and cross-functional teamwork.
- Work arrangements may include in-office and remote work depending on role requirements, but this position is identified as on-site.
- Inclusive equal-opportunity workplace.
- Accommodation support is available for applicants with disabilities.
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