Client Relations Manager (Publishing)

Location: Hybrid, Deltic Ave, Bradwell Common, Milton Keynes, United Kingdom; travel to other UK and international locations may be required.

Company

hirify.global distributes physical and digital book content and provides digital, audio, print-on-demand, inventory management, wholesale, and full-service distribution services to publishers, retailers, and libraries.

What you will do

• Act as the primary point of contact for assigned publisher clients, handling queries and maintaining proactive communication with clients and internal teams.
• Manage client journeys from onboarding through established working relationships, including collaboration with the BusOps team on client onboarding and offboarding.
• Provide sales updates and marketing opportunities, organize client meetings and sales conferences, record action points, and manage deadlines.
• Ensure publishers meet relevant metadata and operational requirements while communicating technical requirements and system limitations clearly.
• Create and distribute content marketing campaigns across social media, digital channels, newsletters, events, and print.
• Collect, analyze, and present marketing outcomes using analytical tools, and work with the Manager, Marketing and Publisher Services on client communications.

Requirements

• GCSEs with English language and Mathematics are required.
• Minimum 3 years of experience in publishing or related fields.
• Proficiency in Microsoft applications.
• Customer relationship management, customer-focused communication, and professional written email communication skills.
• Good English, numeracy, organizational, time management, prioritization, and attention-to-detail skills.
• Ability to work independently and as part of a close-knit team, communicate appropriately across organizational levels, and work constructively with others.
• Ability to attend client and customer meetings face to face and by teleconference, arrange and administer virtual meetings, and record internal and external meetings.
• Comfort using marketing application tools such as Canva, with a problem-solving and solutions-focused approach.
• Ability to remain calm under pressure, work flexibly in a fast-paced small-team environment, and undertake other reasonable responsibilities requested by the manager.
• Ability to work in a standard office environment in a mainly sedentary role and travel as required.

Culture & Benefits

• Hybrid workplace arrangement.
• Training opportunities and regular training on company systems, procedures, and processes.
• Competitive salary.
• Free onsite parking and free hot drinks.
• Service awards.