Account Manager

Location: Pencoed, South Wales, United Kingdom; full-time onsite role

Company

hirify.global UK Technology Centre manufactures broadcast and professional cameras and systems, provides contract manufacturing solutions, and operates customer service and business incubation activities.

What you will do

• Manage relationships, requirements, expectations, and satisfaction across assigned customer accounts.
• Prepare and manage quotations, price updates, contracts, and commercial proposals.
• Support revenue growth, margin improvement, account profitability, and follow-on business.
• Coordinate customer requirements, issues, risks, and escalations with internal stakeholders.
• Lead weekly customer calls and Quarterly Business Reviews, and communicate forecasts and demand changes.
• Support new product introduction and manage customer visits, plant tours, exhibitions, and industry events.

Requirements

• Proven experience in account management, commercial management, or customer relationship management.
• Strong commercial awareness and the ability to understand the business impact of decisions.
• Ability to analyse, interpret, and present data to stakeholders at all organisational levels.
• Excellent communication, presentation, organisational, and workload-prioritisation skills.
• Computer literacy, including Microsoft Office, and the ability to work effectively in a fast-paced, customer-focused environment.
• Self-motivated, proactive, adaptable, and able to challenge existing ways of working constructively.

Nice to have

• Experience in electronics manufacturing, engineering, or product design.
• Degree qualification in business management, supply chain management, or a related subject.
• Knowledge and experience of change management.

Culture & Benefits

• Company pension scheme, life assurance, private medical insurance, and family-friendly policies.
• 33 days of annual leave including public holidays, plus long-service holiday days.
• Onsite secure car park, gym, changing facilities, subsidised canteen, and Learning & Development Academy.
• Access to school holiday schemes, Employee Assistance Programme, staff sales, and a referral scheme.