IT Support Specialist

Location: On-site in New York City, USA

Company

hirify.global builds AI products that transform financial workflows for investment banks, private equity funds, and investment firms.

What you will do

• Operate the employee helpdesk and resolve hardware, software, access, and connectivity requests.
• Manage the full device lifecycle, including ordering, enrollment, deployment, maintenance, secure retirement, and disposal.
• Maintain hardware inventory and coordinate equipment shipments to remote employees and global offices.
• Manage software licenses and support onboarding and offboarding through identity platforms.
• Keep conference rooms, office AV, and event technology operational, including cameras, microphones, and displays.
• Troubleshoot office network issues, document solutions, and build knowledge-base resources.

Requirements

• 2+ years of hands-on IT support or helpdesk experience.
• Working knowledge of MDM platforms such as Intune, Jamf, and Iru, identity and access tools such as Okta, Entra ID, and Active Directory, and ticketing systems.
• Experience troubleshooting conference-room AV and supporting event setups.
• Understanding of networking fundamentals and common networking devices.
• Experience coordinating and shipping IT equipment to employees and offices.
• Clear communication, effective prioritization, ownership, and willingness to build an IT function from the ground up.

Nice to have

• Experience supporting a Mac-first environment.
• Google Workspace or Microsoft 365 administration experience.
• Scripting or automation experience with Bash, Python, or PowerShell.
• Relevant IT certifications such as CompTIA A+, Network+, or Apple Certified Support Professional.
• Experience supporting financial services or other security-conscious environments.

Culture & Benefits

• Fast-paced startup environment with significant ownership and autonomy.
• Work alongside teams focused on AI and finance.
• Opportunity to build internal IT operations while developing technical expertise.
• Collaborative, organized, thoughtful, and service-oriented working environment.