IT Support Specialist (AI)

Location: Pittsburgh, Pennsylvania, United States; onsite at the Pittsburgh office four days per week. Remote employees are also supported. Relocation support is provided.

Company

hirify.global develops AI safety and security solutions, including AI model evaluation, real-time threat detection, and adaptive adversarial red teaming agents.

What you will do

• Provide responsive technical support to in-office and remote employees.
• Troubleshoot Mac hardware, macOS, applications, connectivity, and peripherals.
• Administer Google Workspace, Slack, Zoom, Okta or another identity provider, including accounts, permissions, onboarding, offboarding, SSO, and MFA.
• Maintain Zoom Rooms, Neat devices, conference room hardware, and meeting connectivity.
• Manage the laptop fleet, including procurement, deployment, repairs, inventory, replacements, and equipment recovery.
• Create troubleshooting guides and improve IT processes, documentation, and the employee support experience.

Requirements

• Hands-on experience administering Google Workspace, Slack, and Zoom.
• Experience supporting Zoom Rooms and conference room hardware, including Neat devices.
• Strong Mac hardware and macOS troubleshooting skills.
• Experience with Okta or another identity provider and with maintaining a Notion knowledge base.
• Experience supporting both in-office and remote employees and managing a laptop fleet through its lifecycle.
• Strong technical support, prioritization, ownership, troubleshooting, and communication skills.

Culture & Benefits

• 401(k) with up to 4% matching.
• 28 days of annual leave, including vacation and holidays.
• Health, dental, and vision coverage.
• Catered lunches at the Pittsburgh office.
• Flexible work arrangements.
• Visa sponsorship is available for exceptional candidates.

Hiring process

• Application review and recruiter screen.
• Hiring manager screen and virtual onsite interview.
• Reference checks with 3–5 provided references, followed by an offer.