Helpdesk Technician (AI)

Location: Glendale, CA, USA; hybrid work with onsite attendance required at least three days per week and two work-from-home days

Salary: $34.00–$42.00 hourly, full time

Company

hirify.global of America operates in the video game publishing industry and provides technology services supporting employees, events, and business operations.

What you will do

• Provide onsite and remote helpdesk support from initial triage through resolution for computers, mobile devices, peripherals, software, printing, and business applications.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, DNS, DHCP, endpoint connectivity, Windows, and Apple device issues.
• Support events, live streams, presentations, playtests, meetings, conference rooms, and related A/V equipment.
• Configure, deploy, and maintain devices using Microsoft Intune, Jamf, Endpoint Central, and other endpoint management platforms.
• Support onboarding, employee changes, departures, account provisioning, access management, MFA, security groups, and equipment recovery.
• Maintain asset records and documentation while contributing to hardware rollouts, software deployments, automation, security initiatives, and process improvements.

Requirements

• Working in-office is an essential function, with attendance required in Glendale, California at least three days per week.
• Bachelor’s degree in Computer Information Systems or a related field.
• Typically 2+ years of professional desktop, helpdesk, or systems support experience.
• Strong troubleshooting skills across Windows and Apple endpoints, Microsoft 365, endpoint management solutions, and business applications.
• Working knowledge of Wi-Fi, VPN, DNS, DHCP, support request prioritization, documentation, escalation, and resolution.
• Strong communication, customer service, organization, judgment, and continuous improvement skills, including responsible use of approved AI and automation tools.

Nice to have

• CompTIA A+, Microsoft 365 Modern Desktop Administrator, or similar industry certification.
• Active home lab or completed technology-related projects outside of work.

Culture & Benefits

• Hybrid work model combining onsite collaboration with two work-from-home days.
• Collaborative Technology Services environment with opportunities to learn from experienced technicians.
• Exposure to access management, automation, security, endpoint improvements, A/V support, and AI tools.
• Professional development through emerging technology learning and broader team initiatives.