Digital Workplace Experience Engineer (AI)

Location: Waltham, MA, United States; hybrid. Occasional travel and participation in after-hours engineering changes, critical workflow failures, service-impacting events, or recovery activities may be required.

Targeted salary range: $135,000–$165,000 per year.

Company

hirify.global develops advanced analytical and diagnostic technologies for healthcare, biotechnology, and life sciences organizations worldwide.

What you will do

• Design end-to-end employee technology workflows connecting service intake, identity, endpoints, collaboration, software, assets, logistics, approvals, notifications, and lifecycle events.
• Engineer onboarding, transfers, offboarding, access, device lifecycle, and software delivery for low-touch or zero-touch execution.
• Build or coordinate automation for fulfillment, remediation, routing, validation, evidence capture, communications, and service recovery.
• Improve digital workplace and endpoint experiences through proactive detection, automated correction, experience telemetry, and platform standards.
• Enable AI-assisted and agent-supported workflows with structured knowledge, decision boundaries, validation controls, human review, and escalation paths.
• Convert recurring defects and validated root causes into reusable technical improvements, workflow redesign, standardization, and automation while measuring operational outcomes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline, or equivalent experience.
• Progressive experience in digital workplace engineering, endpoint engineering, identity workflow integration, service automation, systems integration, platform operations, or workflow development.
• Experience designing or implementing workflows spanning multiple systems, teams, approvals, data sources, or lifecycle stages.
• Experience with automation, scripting, low-code workflow development, APIs, integrations, event-driven operations, or platform configuration.
• Ability to perform root cause analysis and convert recurring operational problems into reusable technical or process solutions.
• Strong technical communication and design skills, with the ability to influence platform, security, application, business, and provider teams.

Nice to have

• Experience supporting manufacturing, healthcare technology, life sciences, regulated, or global organizations.
• Experience with service management, endpoint management, identity, collaboration, digital employee experience, asset, automation, orchestration, observability, or integration platforms.
• Experience engineering onboarding, device lifecycle, access, software fulfillment, proactive remediation, or self-service capabilities.
• Familiarity with AI-assisted operations, intelligent agents, process mining, automated evidence, policy-driven workflows, or autonomous remediation.
• Relevant engineering, automation, cloud, endpoint, identity, service management, or architecture certifications.

Culture & Benefits

• Work in a global healthcare and life sciences technology environment.
• Focus on automation-led operations, measurable outcomes, operational resilience, and reducing manual service effort.
• Collaborate with Identity, Endpoint, Infrastructure, Network, Cybersecurity, Applications, Human Resources, Procurement, and external provider teams.
• Guide contributors through technical patterns and knowledge sharing without direct people-management responsibility.
• Participate in an equal opportunity workplace committed to diversity and inclusion.