IT Business Partner (AI ITSM)

Location: Remote (North America)

Salary: $125K–$175K annually

Company

hirify.global provides an agentic marketing platform that combines brand context, customer insights, and performance history to help brands turn customer data into action through AI-driven marketing.

What you will do

• Support a remote, geographically distributed workforce by responding to tickets and troubleshooting hardware and application issues.
• Improve the employee IT experience across onboarding, offboarding, access management, and day-to-day support.
• Own and continuously improve the AI-powered ticketing system, automations, self-service flows, and knowledge base.
• Analyze ticket volume, identify root causes, synthesize trends, and improve IT processes and employee experience.
• Administer Google Workspace, manage Okta SSO access and configuration in partnership with the IT Engineer, and manage the mainly Apple-based device fleet through MDM.
• Maintain documentation, training, IT communications, asset inventory, and infrastructure records; support SOC 2 and other security and compliance efforts and help scale IT operations.

Requirements

• 5+ years of progressive IT experience, ideally in a high-growth startup environment.
• Bachelor’s degree or equivalent experience.
• Exceptional communication skills for working with engineers and non-technical stakeholders, including the ability to build trust and accountability.
• Presentation skills and the ability to communicate ideas and requirements clearly and effectively.
• Experience with Okta and Okta Workflows.
• Experience managing Apple devices through MDM platforms such as Kandji, Iru, Rippling, or Jamf.
• Experience administering Google Workspace.
• Fluency with security best practices and compliance audits such as SOC 2 and SOX.
• Experience with AI ITSM platforms such as Risotto, Moveworks, Raveena, Serval, or similar, plus a passion for employee experience and business-enabling IT.

Nice to have

• Okta certification.
• Solid grounding in networking fundamentals.
• Certifications such as Jamf, Okta, ITIL, PMP, or CISSP.
• Experience building an IT operations function.

Culture & Benefits

• Remote work supporting a geographically distributed workforce.
• High-growth, impact-driven environment focused on speed and high standards.
• Culture emphasizing humility, kindness, and care for employees and customers.
• Opportunity to shape IT operations, AI-driven support, and self-service as the company grows.