Operations & Enablement Associate (Healthcare)

Location: New York, New York; hybrid schedule with 3 days per week in the office. Candidates must be based in the United States and authorized to work there without sponsorship.

Salary: $60,000–$80,000 annual base salary for NYC-based applicants, plus potential bonus and equity.

Company

hirify.global provides fertility, family building, women’s health, concierge support, clinical networks, digital tools, and employer health benefit solutions.

What you will do

• Track client requests, action items, internal commitments, ownership, timelines, and follow-through across an assigned market.
• Monitor outstanding work, identify delays and recurring issues, and provide timely updates on risks to Client Success Managers and the Market Leader.
• Gather information on client issues and prepare account summaries for meetings, renewals, coverage transitions, and escalations.
• Maintain and audit client account and contact records, documenting interactions, decisions, and account history.
• Compile client activity and operational trend reports, prepare operating review materials, document action items, and coordinate leadership priorities.
• Support coverage planning, account handoffs, shared resources, process documentation, and cross-team operational workflow improvements.

Requirements

• Bachelor’s degree or relevant experience in client success, customer support, operations, or a related business field.
• Strong organizational skills and attention to detail, including the ability to manage competing priorities, maintain accurate records, and follow through reliably.
• Clear written and verbal communication skills, including summarizing complex situations, documenting decisions, and building effective cross-team relationships.
• Comfort working with data, reports, and summaries to identify trends, validate information, and provide actionable leadership updates.
• Proficiency in or willingness to learn CRM platforms, Microsoft Office, and tools used to manage client work and shared content.
• Sound judgment when resolving issues independently, involving a Client Success Manager, or escalating to leadership.
• Proactive follow-through, professional persistence, and discretion when handling confidential information.
• Authorization to work in the United States without current or future sponsorship.

Culture & Benefits

• Hybrid work arrangement with flex days, three office days per week, and onsite meals and snacks for employees reporting to the New York office.
• Paid family and parental leave, fertility and family building benefits, family and pet care support, and menopause and midlife care.
• Health, dental, vision, and life insurance options, plus mental health and wellness support.
• Paid time off including vacation, sick leave, personal days, and summer flex time.
• Company equity, bonus program, 401(k) with company match, and access to legal and financial advice.
• Learning and development programs, mentorship, social events, annual volunteer day, and donation matching.