Supervisor, Patient Engagement (Pediatrics)

Location: Remote within the United States; occasional travel of up to 20%. Preference for candidates based in Texas, Louisiana, Missouri, New York, Florida, North Carolina, Georgia, Tennessee, or New Jersey.

Base salary: $65,000–$80,000 annually, plus annual bonus incentive.

Company

hirify.global is a pediatrician-led medical group providing 24/7 virtual-first and in-home medical, behavioral, and social care for children with special health care needs.

What you will do

• Lead and develop Patient Engagement Associates I and II supporting caregiver outreach, enrollment, longitudinal engagement, and member participation.
• Conduct one-on-one meetings, set goals, provide coaching, manage performance, and support professional development.
• Monitor enrollment, outreach, caregiver engagement, experience, and service metrics to maintain quality and performance standards.
• Manage timesheet accuracy, scheduling changes, time-off requests, and team readiness.
• Serve as the escalation point for team member issues, caregiver concerns, and workflow problems, ensuring timely resolution.
• Analyze performance data, recommend process improvements, support organizational change, and collaborate with Clinical, Operations, Market, and Population Health teams.

Requirements

• 3–5+ years of management or leadership experience in a call center, patient engagement, customer success, healthcare operations, or related environment.
• Experience coaching, mentoring, and developing team members.
• Proficiency in Talkdesk or similar telephony platforms and Microsoft Office applications.
• Strong critical thinking, problem-solving, decision-making, communication, interpersonal, and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong knowledge of customer service standards and compliance requirements.
• Ability to coach teams through change while maintaining engagement and performance.
• Experience using performance metrics, engagement data, and operational insights to drive continuous improvement.
• Ability to collaborate effectively across clinical and operational teams; strong organization, attention to detail, and discretion when handling confidential information.
• Ability to build positive working relationships with people from diverse backgrounds and experiences.

Nice to have

• Bachelor's degree in Business Management or a related field.
• Experience leading teams responsible for enrollment, customer engagement, patient outreach, care coordination, or relationship management.
• Healthcare call center experience.
• Bilingual Spanish communication skills.

Culture & Benefits

• Remote work with occasional travel of up to 20%.
• Medical, dental, and vision insurance.
• Healthcare and Dependent Care FSA and company-funded HSA.
• 401(k) with a 4% match, fully vested from day one.
• Employer-paid short- and long-term disability insurance and life insurance at 1x annual salary.
• 20 days of paid time off, 10 company holidays, 2 floating holidays, paid new parent leave, and eligibility for an employee equity purchase program.