Sr. Customer Marketing Manager (Cybersecurity)

Location: US, Remote

Salary: $145,000–$185,000 annually, plus equity eligibility for full-time roles.

Company

hirify.global is a remote cybersecurity company developing NodeZero, a platform for production-safe autonomous penetration testing and security assessment operations across internal, external, cloud, and hybrid cloud environments.

What you will do

• Own customer lifecycle programs spanning onboarding, activation, adoption, engagement, retention, renewal support, and expansion.
• Define customer segments, lifecycle stages, journey maps, messaging, campaign playbooks, and customer education programs.
• Develop retention, re-engagement, upsell, and cross-sell campaigns using customer health, product usage, account activity, support, engagement, and renewal signals.
• Equip Sales and Customer Success with customer-centric messaging, adoption toolkits, executive business review materials, ROI content, playbooks, trigger definitions, and follow-up paths.
• Partner with Product Marketing, Product, Marketing Operations, Revenue Operations, and Customer Success Operations on communications, segmentation, automation, attribution, data quality, and reporting.
• Build quarterly and annual plans, manage budgets and resources, establish dashboards, lead cross-functional execution, and present performance, risks, insights, and recommendations.

Requirements

• 7+ years of marketing experience, including 3+ years in customer marketing, lifecycle marketing, customer success enablement, product marketing, or a related discipline.
• Experience building customer journeys and lifecycle programs across onboarding, activation, adoption, retention, renewal, and expansion.
• Track record of creating programs that improve product adoption, customer engagement, renewal outcomes, or expansion pipeline.
• Experience developing trigger-based or signal-based campaigns tied to customer health, product usage, account activity, or renewal timing.
• Experience partnering with Sales, Customer Success, Product Marketing, Product, Revenue Operations, and Marketing Operations.
• Strong understanding of B2B SaaS or cybersecurity buying cycles, customer stakeholders, and complex account environments.
• Strong analytical and operational skills, including connecting campaign performance and customer behavior to business outcomes.
• Excellent project management skills and ability to manage multiple priorities in a fast-moving environment.
• Experience managing budgets, agencies, contractors, or cross-functional workstreams.

Culture & Benefits

• Inclusive, collaborative culture focused on respect, ownership, results, diversity, equity, and inclusion.
• Remote and hybrid work models are available depending on the role and location; some Chicago-based roles require regular office presence.
• Health, vision, and dental insurance for employees and families.
• Flexible vacation policy and generous parental leave.
• Career development opportunities and an innovative environment encouraging creativity and out-of-the-box thinking.
• Competitive compensation and equity eligibility for full-time roles.