Technical Content Manager (AI)

Location: Chicago, Illinois; New York, New York; San Francisco, California; or Washington, DC. The role includes an in-person onboarding experience.

Annual OTE: $128,000–$176,000 for candidates in California excluding the San Francisco Bay Area, Colorado, Illinois, New York, and Washington; $114,000–$157,300 for the other stated compensation range. OTE includes base salary and incentive compensation. Equity and benefits may also apply.

Company

Okta builds identity and access infrastructure that secures organizations, including AI-enabled environments, and provides customer support products and services.

What you will do

• Create, edit, publish, and maintain technical support content, including knowledge base articles, video scripts, and verified community responses.
• Analyze top case drivers, support metrics, and content usage data to identify opportunities for self-service and case deflection.
• Audit content for technical accuracy, product alignment, readability, searchability, and effective consumption by LLMs and other AI systems.
• Review prompts and validate AI-generated responses, improving knowledge articles to increase citation share and answer accuracy.
• Design, build, test, and deploy AI-powered productivity and knowledge-management tools, including supporting documentation.
• Collaborate with SMEs, Product Managers, Engineering, Global Customer Support, and Customer First teams to validate technical details and share content best practices.

Requirements

• At least 3 years of hands-on experience as a Technical Support Engineer or in an equivalent role, with deep subject-matter expertise in one or more Okta product areas.
• Experience using Okta AI Tools or similar enterprise AI platforms to build productivity tools, automate repetitive tasks, or support data analysis.
• Experience drafting, editing, or critically reviewing technical documentation or support content, including KBAs.
• Ability to interpret support metrics, top case drivers, and content usage data to make content decisions and identify improvement areas.
• Exceptional written and verbal communication skills, including the ability to translate complex technical information into clear, readable, and precise content.

Nice to have

• Subject-matter expertise in Okta Administration product areas.
• Okta Certified Administrator certification.
• Okta technical support experience.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave, including PTO and parental leave, according to applicable plans and policies.
• Equity where applicable.
• In-person onboarding designed to support connection and accelerate impact.
• Global community spanning more than 20 offices and programs focused on well-being, social impact, talent development, and community.