Business Operations Specialist (AI & Automation)

Location: Irvine, CA, United States; travel up to 2% as required

Salary: $29.30–$54.50 per annum

Company

Razer is a global gaming company operating with teams across five continents and developing products and experiences for gamers.

What you will do

• Manage customer account operations, including order receipt, validation, processing, fulfillment, delivery follow-up, changes, cancellations, and backorders.
• Coordinate order releases, routing, shipping instructions, delivery appointments, transportation, shipment tracking, and delivery performance with warehouses, 3PL providers, carriers, and customers.
• Monitor inventory, reconcile SAP, warehouse, and customer-order data, and coordinate transfers, returns, and Material Transfer Requests.
• Ensure compliance with customer routing guides, delivery windows, shipping requirements, ASNs, EDI transactions, and customer portals; investigate shortages, deductions, chargebacks, and delivery discrepancies.
• Prepare operational reports, support month-end closing and reconciliations, maintain records and standard operating procedures, and resolve transaction discrepancies.
• Use AI and automation to improve productivity, reduce manual work, streamline order processing, strengthen exception management, and implement workflow improvements in collaboration with Sales, Supply Planning, Logistics, Finance, IT, headquarters, 3PL providers, carriers, and customers.

Requirements

• Experience managing customer orders, fulfillment processes, inventory transactions, and logistics coordination.
• Understanding of customer routing guides, ASNs, EDI transactions, chargebacks, and shipping compliance.
• Strong organizational, analytical, problem-solving, and communication skills, with the ability to manage multiple priorities, meet deadlines, and resolve daily operational issues.
• Proficiency in Microsoft Excel and SAP or comparable ERP systems.
• Proficiency in Outlook, Teams, SharePoint, and customer portals.
• Willingness and ability to independently learn and apply AI, automation, and emerging technologies.
• Ability to perform all essential duties satisfactorily and complete other duties as assigned.
• 2+ years of experience in Business Operations, Order Management, Customer Operations, Supply Chain, Logistics, or a related field is preferred.
• An associate degree in Business, Supply Chain, Logistics, or a related discipline is preferred; equivalent relevant professional experience may be considered.
• Familiarity with major retail, distribution, or eCommerce customer requirements is preferred.

Nice to have

• Familiarity with EDI systems, Power BI, Power Automate, Claude, and other approved enterprise AI tools.

Culture & Benefits

• Work within a global, gamer-centric environment with teams across five continents.
• Inclusive and respectful workplace committed to equal opportunity and reasonable accommodations.
• Opportunity to contribute to AI, automation, and continuous-improvement initiatives.