Customer Services Account Lead (Aerospace MRO)

Location: Dublin, Ireland; remote work is listed, while the role requires onsite work at the Dublin site and reliable commuting. Availability to travel is required.

Company

hirify.global is an aerospace and aviation MRO organisation providing technical and aftermarket services through global teams and strategic partnerships.

What you will do

• Build and maintain relationships with customers and repair partners as the primary contact for service-related matters.
• Manage customer inquiries, quotations, repair orders, sales orders, returns, delivery updates, and aftermarket service requests.
• Coordinate repair activities, review partner quotations, move units through the work-in-progress process, and monitor repair status.
• Process spare-parts, tooling, and equipment orders, including shipments, invoicing, RFQs, pricing requests, and sales-order administration.
• Investigate and resolve customer and operational issues with internal departments and global stakeholders.
• Support onboarding, training, best-practice sharing, team coordination, and continuous-improvement initiatives.

Requirements

• At least 5 years of experience in customer service, operations support, account coordination, repair administration, aftermarket services, or a related environment.
• Strong customer relationship management, communication, interpersonal, organisational, and problem-solving skills.
• Experience processing customer orders, quotations, service requests, repair transactions, or aftermarket support activities.
• Experience with ERP systems, CRM platforms, or similar business systems.
• Advanced knowledge of operational processes, systems, and procedures gained through relevant industry experience.
• Proficiency in Microsoft Office applications.
• Full driving licence and ability to reliably commute to the Dublin site.
• Ability to work onsite as required by the role.
• Availability and willingness to travel as required.

Nice to have

• Experience in aerospace, aviation, manufacturing, industrial services, or MRO environments.
• Knowledge of repair management and aftermarket service processes.
• Experience supporting, mentoring, or coordinating team members.
• Experience supporting European and international customers and stakeholders.

Culture & Benefits

• Performance-focused, collaborative, and supportive work environment.
• Competitive salary and benefits package.
• Annual leave, private medical insurance, employee assistance program, life assurance, company pension contribution, and annual incentive program.
• Free parking and professional development and career growth opportunities.
• Exposure to European customers, global teams, and strategic aviation partnerships.