Senior Ecosystem Operations Manager (AI)

Location: Remote, Canada; Remote, United States

Base salary: $104,800–$176,400 USD annually for United States residents.

Company

hirify.global is an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Design and govern partner processes covering deal and referral registration, service attach, two-tier distribution, rules of engagement, quote-to-cash, resale, OEM, GSI, and MSP transactions.
• Operate partner tiering, onboarding, certification compliance, not-for-resale licenses, rebates, incentives, eligibility tracking, approvals, and payments.
• Administer the partner technology ecosystem, including Impartner PRM, Salesforce partner objects, deal registration, and partner portals; maintain system health, data integrity, vendor roadmaps, renewals, and service-level accountability.
• Maintain integrations across partner platforms, Salesforce, ERP, quoting, billing, and financial systems; lead prioritization, migrations, platform enhancements, and user acceptance testing.
• Own the partner ecosystem data model, attribution records, reporting, dashboards, month-end close, opportunity corrections, partner splits, territory review, and reconciliation.
• Build AI agents for deal registration routing, NFR provisioning, partner data quality checks, and reporting; maintain process maps, runbooks, training materials, price files, and partner quoting workflows.

Requirements

• Experience in B2B SaaS channel or partner operations, with direct ownership of ecosystem workflows and the ability to work independently in a remote environment.
• Hands-on experience with Impartner or an equivalent PRM platform, including deal registration and partner portal administration.
• Strong working knowledge of Salesforce CRM, including partner objects, opportunity management, Flow, validation rules, reports, and dashboards.
• Deep familiarity with resale, two-tier distribution, deal registration, rules of engagement, partner discounting, and partner quote-to-cash, plus an understanding of OEM, GSI, and MSP transaction structures and operational requirements.
• Direct experience operating partner programs, including tiering, certification compliance, rebates, and incentives, with responsibility for execution and compliance.
• Experience designing and documenting complex operational processes for distributed teams, translating business needs into detailed system requirements and configuration, and leading user acceptance testing through release.
• Hands-on experience using AI tools and building agents to automate operational workflows, from evaluating opportunities to delivering working solutions.
• Experience resolving ambiguous operational escalations across systems, teams, and partner relationships, and aligning Deal Desk, IT, Finance, Compensation, Legal, and Sales around operational changes.

Culture & Benefits

• Fully remote work with location-based eligibility for Canada and the United States.
• Flexible paid time off, parental leave, and benefits supporting health, finances, and well-being.
• Equity compensation and an employee stock purchase plan.
• Growth and Development Fund and Team Member Resource Groups.
• Collaboration with Systems, Revenue Technologies, Deal Desk, Ecosystem Programs, Enablement, Finance, Compensation, and Legal.