Collections Specialist (Contract)

Location: Full-time onsite work 5 days per week in Victor, NY, United States. Not eligible for relocation assistance. Applicants must be authorized to work permanently and continuously in the United States without current or future employer sponsorship.

Salary: $22.90–$30.27 per hour, with possible cost-of-living adjustments; other compensation and benefits may apply.

Company

Global manufacturer of contact lenses focused on helping improve vision and addressing challenges including astigmatism, presbyopia, and childhood myopia.

What you will do

• Contact customers regarding past-due invoices and accurately document collection efforts.
• Assist with basic billing disputes and escalate complex issues to the Collections Supervisor.
• Monitor assigned accounts, review aging reports, and follow up on overdue balances.
• Respond to internal and external customer inquiries promptly and professionally.
• Identify opportunities to streamline workflows, improve automation, and increase collections efficiency using Global Business Services best practices.
• Perform additional responsibilities assigned by the Collections Supervisor.

Requirements

• 0–2 years of accounts receivable or collections experience; entry-level candidates may apply.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, and proficiency in Microsoft Excel.
• Experience with ERP systems; Oracle or Microsoft Dynamics preferred.
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.
• Effective communication and customer service skills.
• Ability to work in a fast-paced Global Business Services environment.

Nice to have

• Associate’s degree in Accounting, Business, or equivalent experience.
• Experience with Oracle or Microsoft Dynamics ERP systems.

Culture & Benefits

• Work onsite five days per week in Victor, New York.
• Work in a Global Business Services environment supporting internal and external stakeholders.
• Potential eligibility for additional compensation and benefits.