Collections Specialist II (Intermodal Transportation)

Location: Hybrid role based in Chicago, Illinois; requires working at least 3 days per week in the Chicago office at 433 W Van Buren Street. Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Salary: $19.09–$23.27 per hour in Illinois.

Company

hirify.global provides technology, people, and transportation capacity to help companies move goods reliably and efficiently.

What you will do

• Manage medium-to-complex customer account assignments.
• Run and format daily queries using company software and applications to track customer aging and productivity.
• Create account balance spreadsheets with specialized reporting parameters.
• Act as a liaison between customers and internal billing and operations departments to resolve billing issues and process conflicts.
• Discuss invoice discrepancies and errors with internal teams and develop corrective action plans.
• Document account activity daily in the financial system and support Collections Specialists with processes, archived information, and applications.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of business-to-business collections experience.
• Ability to work the required Monday–Friday schedule and attend the Chicago office at least 3 days per week.
• Organized, analytical, professional, assertive, persistent, and able to escalate open issues when needed.

Nice to have

• Experience with Google Workspace.
• Intermodal transportation experience.
• Critical-thinking and problem-solving skills.

Culture & Benefits

• Full-time hourly employment with health, dental, and vision benefits for eligible U.S. employees working more than 30 hours per week.
• 401(k) matching and financial and mental wellness benefits.
• Parental leave, short- and long-term disability coverage, and life insurance.
• Potential eligibility for performance or sales incentives and hirify.global equity awards.