Collections Analyst

Location: Hagerstown, Maryland, United States; other location: Frederick, Maryland, United States

Pay range: $46,300.00–$71,300.00 annually across U.S. locations

Company

Global manufacturer of access equipment, including mobile elevating work platforms, telehandlers, utility vehicles, and accessories, serving the construction and access industry.

What you will do

• Manage an assigned global accounts receivable portfolio of up to $15 million with moderate to minimal supervision.
• Monitor account activity, aging reports, and payment trends; identify delinquent balances, collection risks, and potential bad debt exposure.
• Execute collection strategies, contact customers, confirm invoice receipt, obtain payment commitments, and maintain accurate collection documentation.
• Investigate and resolve billing issues, short payments, discrepancies, and other barriers to payment in coordination with internal departments.
• Process customer credit card and ACH transactions and assist with the whole goods titling process as needed.
• Follow credit and collections controls, maintain records, and support reporting, audits, and accounts receivable requests.

Requirements

• High School Diploma or equivalent.
• 3 to 5 years of related experience in commercial accounts receivable management or business-to-business collections.

Nice to have

• Strong verbal and written communication skills.
• Proficiency with a PC and standard business software applications, including Microsoft Office.
• Experience with advanced Excel functions, pivot tables, lookup functions, and data analysis.
• Working knowledge of AS400-based enterprise platforms or equivalent ERP systems.

Culture & Benefits

• People-first culture focused on team member growth and success.
• Competitive total rewards package.
• Reasonable accommodation is available for applicants with disabilities.
• Equal opportunity employment based on merit.