Senior Program Manager I (Fintech)

Location: Remote Canada. Remote-first role with occasional in-person work at an Affirm office and mandatory in-person onboarding for new hires.

Salary: CAN base pay range per year: $128,000–$188,000.

Company

Affirm provides transparent consumer financial products that allow customers to pay over time without hidden fees.

What you will do

• Own vendor performance across customer experience, service levels, compliance, and quality assurance.
• Lead executive-level vendor governance, including quarterly business reviews and escalations.
• Define operational strategies for horizontal services across the vendor network and support strategic partnership needs.
• Partner with business analysts to define metrics and dashboards; use data, ad-hoc analysis, and scenario modeling to diagnose gaps and prioritize interventions.
• Lead cross-functional initiatives across Operations, Compliance, Product, Risk, Training, QA, and Workforce Management.
• Drive product and process rollouts, vendor migrations, regulatory implementations, structured change programs, continuous improvement, and systemic issue resolution.

Requirements

• 8+ years of experience in vendor/BPO management, operations, or related fields.
• Strong analytical skills, including defining business questions, working with analysts to build tools, and conducting independent analysis.
• Proven ability to drive vendor accountability through scorecards, governance, and structured interventions.
• Track record of leading large cross-functional programs with measurable business impact.
• Exceptional communication and influencing skills with internal and vendor executives.

Nice to have

• Experience managing vendor networks of 2,000+ agents across multiple geographies.
• Industry background in fintech, technology, or high-growth customer operations.
• Knowledge of compliance-heavy functions such as fraud, payments, or compliance.
• Ability to turn complex data into clear narratives for senior leadership.

Culture & Benefits

• Remote-first work model with flexibility within the country of employment.
• 100% subsidized medical, dental, and vision coverage for employees and dependents.
• Monthly technology, health, and wellness spending stipends.
• Flexible time off and generous holiday calendars.
• Employee stock purchase plan and potential equity rewards.
• Inclusive interview process with accommodations for candidates with disabilities.