AVP, Casualty Claims Consultant

Location: Sandy Springs (Atlanta), GA, USA, or remotely

Company

Brown & Brown provides insurance brokerage, claims consulting, and risk services.

What you will do

• Serve as the dedicated claims consultant for large, strategic accounts, overseeing claims programs, reviewing files and reserves, and providing day-to-day program management.
• Advocate for clients throughout the claims lifecycle, including reporting, dispute resolution, coverage discussions, negotiations, and settlement resolution.
• Lead strategies for complex, high-severity, catastrophic, and multi-jurisdictional claims, and develop client-specific claims service plans.
• Analyze claims data and loss trends to identify risk improvement, loss prevention, and claims cost-reduction opportunities, and prepare stewardship, benchmarking, and executive-level reports.
• Collaborate with brokerage, placement, client service, carriers, adjusters, legal counsel, engineers, consultants, and other providers on account strategy, renewals, presentations, and favorable client outcomes.
• Support new business pursuits and client retention, maintain stakeholder relationships, and mentor junior team members while contributing to claims best practices.

Requirements

• Bachelor’s degree in Risk Management, Business, Insurance, Finance, or a related field, and/or 8–10 years of commercial insurance and claims experience.
• Ability to obtain and maintain applicable state insurance licenses.
• Experience managing complex commercial property, casualty, executive risk, cyber, or specialty claims.
• Experience serving as a dedicated claims resource for large, strategic, or complex accounts requiring individualized service and proactive account management.
• Strong understanding of commercial insurance policy structures, coverage interpretation, and claims management best practices.
• Ability to analyze claims data and provide actionable business recommendations.
• Strong client relationship management, communication, negotiation, and presentation skills, including the ability to lead client discussions and influence multiple stakeholders.
• Strong critical thinking, analytical, problem-solving, and organizational skills.
• Ability to work independently and effectively within a team-based client service model.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.

Culture & Benefits

• Medical/Rx, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off, holidays, preferred partner discounts, and additional benefits.
• Benefits may vary by subsidiary or geographic location, and eligibility or waiting periods may apply.