Client Implementation Manager (Healthcare)

Location: Hybrid in Chicago, IL; other listed locations include Seattle, WA, Provo, UT, and South Bend, IN. Travel up to 5% may be required for client support, virtually and onsite.

Company

hirify.global provides experience measurement, data analytics, insights, technology, and expertise to help organizations improve customer and employee experiences, with deep roots in U.S. healthcare.

What you will do

• Own client implementations from the post-sales handoff through go-live and transition to Delivery Teams.
• Serve as the primary client contact, understand goals and use cases, and communicate feedback internally.
• Recommend and guide product configuration, establish priorities, and manage expectations and implementation timelines.
• Coordinate Delivery Teams, internal departments, external stakeholders, and subject-matter experts to reconcile priorities and complete deliverables.
• Identify and escalate implementation and client-satisfaction risks before they become critical.
• Provide product overviews and connect clients with training, education, and post-implementation support.

Requirements

• Bachelor’s degree.
• At least 5 years of relevant experience in a client-facing project management, consulting, or operations role.
• Excellent interpersonal, communication, listening, and presentation skills.
• Working knowledge of improvement methodology, best practices, and data analytics.
• Proven success delivering complex projects and achieving high client satisfaction.
• Ability to work in a fast-paced environment while prioritizing competing client needs.
• Strong customer-experience focus, including follow-up and problem resolution.
• Ability to travel up to 5% for client support, including virtual and onsite engagements.

Nice to have

• Relevant experience in a healthcare-related field.

Culture & Benefits

• Hybrid workplace arrangement.
• Collaborative work environment focused on client partnership and shared accountability.
• Culture of continuous learning, improvement, innovation, and teamwork.
• Reasonable accommodations are available for qualified individuals with disabilities or disabled veterans during the hiring process.