Operations Support Manager (Ecommerce Fulfillment)

Location: Hybrid role based out of hirify.global sites in Kettering, United Kingdom; ability to work on-site up to 90% of the time, including weekends and nights when necessary. Access to a vehicle is required for travel between locations.

Company

hirify.global is a global supply chain and fulfillment technology platform serving SMB and mid-market ecommerce merchants through outsourced, in-house, and hybrid fulfillment solutions.

What you will do

• Develop and support 3PL partner fulfillment centers, including new-site startups, project management, systems training, equipment setup, onboarding, and ongoing operational support.
• Train partners on hirify.global’s dashboard, fulfillment services, operational WMS, SOPs, and key tools; troubleshoot issues, drive adoption, and ensure effective ticket resolution through root cause analysis.
• Support accurate inbound, fulfillment, value-added service, freight coordination, kitting, continuous improvement, and efficiency initiatives across partner sites.
• Help 3PLs achieve KPIs and SLAs, create improvement plans, support merchant onboarding and international expansion during the first 90 days, and resolve urgent escalations or out-of-SLA requests.
• Coordinate with Merchant Experience, Merchant Implementation, Merchant Support, Control Tower, Merchant Care, ICQA, freight partners, and other internal stakeholders; provide reporting and close operational action items.
• Comply with food safety and compliance policies and regulations and support the National Operations Manager as a potential successor.

Requirements

• Demonstrated ability to build strong relationships and get business done.
• Patience and resilience when teaching and supporting 3PL partners and driving adoption of hirify.global SOPs, tools, and WMS systems.
• Enjoyment of standardized processes, with a curious and continuous-improvement mindset.
• 4–6 years of experience in operations, ecommerce fulfillment, or a fast-paced environment, including managing new teams and setting them up for success.
• Advanced understanding of either outbound or inbound fulfillment operations.
• Ability to assess partner-site needs consistently, deliver solutions, and connect partners with appropriate hirify.global resources.
• Intermediate Microsoft Office skills, including MS Excel.
• Ability to work on-site up to 90% of the time, including weekends and nights when necessary.
• Access to a vehicle for travel between locations.

Culture & Benefits

• Ownership-focused environment with continuous learning, innovation, and accountability.
• Accessible leadership, two-way feedback, collaboration, and mutual respect.
• High-performance culture with clear goals, shared accountability, and a focus on measurable results.
• Medical and wellness benefits, life assurance, income protection, and a pension scheme.
• Access to AI and productivity tools for full-time employees from the first day.