Desktop Support Technician

Location: Hybrid schedule in New Haven, Connecticut, United States; in-person interaction is required

Salary: $78,000–$132,500 per year while the work is performed in Connecticut

Company

hirify.global provides an internal information technology environment supporting employees, field users, executives, and external project contractors.

What you will do

• Investigate and resolve Tier 1–1.5 incidents and manage service requests.
• Support end-user computing hardware, mobile devices, printers, and other peripherals.
• Administer desktop management systems and install, maintain, and support client technologies.
• Support cloud computing environments, including Azure virtual desktops, backup systems, and Adobe Cloud.
• Coordinate escalations with IT support teams, management, and external vendors.
• Research and recommend new or enhanced hardware and software.

Requirements

• Authorization to work in the United States is required; visa sponsorship is not available.
• Associate’s degree in computer science or equivalent education and experience.
• 3–5 years of IT experience providing technology service and support, or an equivalent combination of training and experience.
• Knowledge of troubleshooting, service management systems, remote support tools, Active Directory, and cloud computing products.
• Experience with Microsoft and Macintosh operating systems, Apple iOS, and Microsoft Word, Excel, and PowerPoint.
• Strong communication, interpersonal, analytical, problem-solving, judgment, ownership, and independent working skills.

Nice to have

• Bachelor’s degree in computer science.
• A+, Network+, Microsoft Certified Desktop Technician, or equivalent certification.
• Current ITIL Foundations certification.

Culture & Benefits

• Hybrid work schedule in New Haven, Connecticut.
• Regular interaction with employees, contractors, and executives.
• Role includes supporting users on site and coordinating with internal and external technology teams.
• Must remain stationary for most of the workday and be able to lift up to 40 pounds.