Account Executive (CCaaS)

Location: London, Greater London, United Kingdom; remote or hybrid.

Company

hirify.global provides enterprise dialogue management and customer experience solutions through Microsoft Teams, AI-driven insights, and enterprise CX platforms.

What you will do

• Prospect, generate, qualify, and nurture leads while building a pipeline of potential new clients.
• Drive end-to-end sales processes and campaigns, continuously improving internal workflows and tools.
• Generate new logos and grow revenue through upselling, cross-selling, consultative sales, and partner development.
• Manage and expand client, partner, and prospect relationships, collaborating with content and community teams on social marketing campaigns.
• Manage RFP/RFI and contract development processes, negotiate terms, and close deals.
• Prepare professional bids and proposals, monitor competitive and industry developments, and attend client visits.

Requirements

• Demonstrated ability to build and manage a pipeline using tools such as HubSpot, Dynamics, or Salesforce, as well as social media, networking, and industry events.
• Proven track record of generating new logos and upselling and cross-selling with existing logos.
• At least 5 years of experience within a software company selling disruptive software solutions.
• Business modelling skills, including developing business cases and compelling value propositions.
• Experience managing RFP/RFI processes, developing contracts, and negotiating terms.
• Proven ability to create and drive effective sales processes and campaigns.
• Planning and organisation, resilience, opportunity recognition, relationship building, collaboration, customer centricity, and active listening.
• Responsibility for maintaining information security, protecting company and customer data, securely using company systems, reporting incidents, completing required training, and handling confidential information in line with policies and legal requirements.

Nice to have

• Experience in both a scale-up and a corporate environment.
• Understanding of and experience with Microsoft technology.

Culture & Benefits

• Remote or hybrid work arrangement in the UK.
• Growth-mindset environment focused on curiosity, adaptability, resilience, feedback, experimentation, and continuous improvement.
• Collaboration with content, community, sales, and partner teams.
• Work with CCaaS and CPaaS cloud solutions, Microsoft Teams environments, and AI-driven customer experience products.