Senior Industrial Engineer

Location: Tainan, Taiwan; hybrid work with remote work 2 days per week after becoming familiar with the job; willingness to travel for testing, validation, and customer support activities is required.

Company

Multinational engineering team supporting a Fortune 500 client.

What you will do

• Work with D&E to transform technical knowledge and SOPs into standardized service procedures for Customer Support.
• Support on-site testing and validation to build product and system knowledge and enable procedure development and knowledge transfer.
• Develop, maintain, and continuously improve service procedures in line with current product and service requirements.
• Monitor field feedback, analyze improvement opportunities, and resolve procedure-related comments.
• Collaborate with D&E, Factory, Customer Support, and software engineering teams to deploy procedures and support software industrialization.
• Deliver at least one procedure creation and four procedure comment resolutions per week.

Requirements

• Bachelor’s degree or above in Engineering, Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics, Physics, or a related technical discipline.
• Strong analytical and problem-solving skills.
• Ability to interpret technical information and convert it into clear, structured documentation.
• Strong communication and stakeholder management skills.
• Fluent written and verbal English.
• Willingness to travel for testing, validation, and customer support activities when required.

Nice to have

• Prior experience with HMI products and systems.
• Experience supporting software-related procedures, documentation, industrialization, or customer support activities.
• Experience in the semiconductor equipment industry.
• Experience in technical documentation or procedure development.
• Familiarity with customer support, field service, or engineering operations.
• Experience collaborating with global and cross-functional teams.
• Ability to work across hardware and software domains and bridge engineering, customer support, and field organizations.

Culture & Benefits

• Multinational and cross-functional working environment.
• Hybrid work with remote work available 2 days per week after onboarding.
• Collaboration with a Fortune 500 client.