Principal Technical & Complex Claims Manager (Motor Insurance)

Location: On-site in Manchester, United Kingdom

Company

hirify.global is a data- and technology-driven motor insurance provider expanding its operations in the UK and Spain and operating as part of the AXA Group.

What you will do

• Build and lead Bodily Injury, Third-Party Property Damage, Credit Hire, and Motor Engineering operations, including teams covering High-Value Claims, Large Loss, Complex Bodily Injury, and related specialist domains.
• Establish processes and technical standards for case strategy, liability assessment, reserving, settlement, litigation management, fraud referrals, and claims leakage.
• Act as a senior escalation point for complex claims, reviewing case strategies, reserving calculations, litigation approaches, and high-value settlements.
• Lead the transition from an outsourced claims model to an internalised Manchester-based operation and hold joint accountability for UK Claims portfolio financial performance.
• Coach and develop technical expertise through training, case reviews, knowledge sharing, and collaboration with Claims stakeholders, Capacity and Reinsurance Partners.
• Advise Product, Engineering, Claims Business Architecture, and Data Science teams on the proprietary Claims Management Platform, technical claims requirements, predictive analytics, and automated fraud detection.

Requirements

• 10+ years of senior leadership experience within the UK Retail Motor Insurance market, gained at a large UK insurer, MGA, or InsurTech.
• Experience leading major claims transformation activity, including designing, scaling, and/or restructuring Complex Claims functions.
• Deep expertise managing multi-million-pound Complex Claims portfolios, including reserving philosophies, authority limits, and the financial levers affecting Loss Ratio performance.
• Advanced knowledge of Complex Claims, including Large Loss, Complex Bodily Injury, Credit Hire indemnity strategy, Case Law, and Litigation Management.
• A demonstrable can-do mindset and ability to operate effectively in a fast-paced MGA environment.
• Strong strategic understanding of using advanced technology, including AI, Machine Learning, and Advanced Data Science, to improve claims handling.
• Proven ability to lead and inspire Domain Managers and Technical Claims Specialists.
• Strong cross-functional collaboration and influencing skills.
• Extensive experience working with or alongside software engineers, product managers, and UX designers, plus knowledge of UK Claims Management platforms.

Culture & Benefits

• Learning resources, mentorship, and a tailored growth plan.
• Private healthcare and gym discounts.
• Wellbeing programmes and mental health support.
• Equal-opportunity workplace with support for reasonable accommodations during the hiring process.

Hiring process

• Apply through the advertised process.
• Reasonable accommodations can be requested during the process.